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For those with a fear of flying…..
This is a bit like the airborne equivalent of a blow out on your car:
The Olympic Spirit personified
After an Olympic week that began with the most wonderful opening ceremony and a weekend that produced some great results for Britain, the performances and results have been inspiring and truly wonderful. But the games have shown themselves to be far more than just the competition and the results in my opinion. They have delivered a grace,…
Arthritis, Nuts and crap service
Today showed me some extreme examples of Customer Service, one good, one bad and one from the last century. Where to start? The Bad. I have private medical insurance and also have an arthritic hip that needs surgery. I have been trying to get authorisation for the work, and last Friday was asked to get…
Where’s my “Show Desktop” icon gone to?
When I used Windows XP I had a nice little icon on my toolbar to take me back to the Desktop, now having moved to Windows 7 I couldn’t find a similar icon and for the last few months have been “living” without it. You know: just making do, accepting the price of progress is…
Broadband priorities, where we are going wrong
I live in Cardiff, so logically should welcome the recent announcements about making the city a leading performer in the broadband stakes. But in truth I don’t and the reason is simple: the Cable internet service I already have is really slick and I can’t but help feel that the public money being injected into…
Give the Swine a Job!
When I ran a national team of sales and operations staff I had close to 300 men and women dotted around the country. They were all doing pretty much the same thing, but each had their own job description and reward structure. They also had all the tools needed to do the job and if…