And I thought I could Moan a bit!
I thought I could moan a bit, but this letter in the Daily Mail made me smile!
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More Rubbish on Rubbish
I live in Cardiff, but am lucky enough to spend a lot of time in Aberaeron in Ceredigion. One strange thing I’ve noticed is that the 2 councils place different recycling demands on me, and other residents, and are not working in a common national agenda. For example: we’ve all got those horrid little food…
Why can’t Cardiff be more like London?
I had to go to London today. I was born there a long time ago and spent 18 years there in my childhood and have many memories. A trip back always creates some excitement and today’s visit was no exception. For example, passing Buckingham Palace in the sunshine I saw the Queen’s Guard Mounting, and…
What sort of service do you expect?
I’ve had a bit of a ‘mare this week with my internet/pc/router and that’s caused a real slow down in my blogging and has shown me some interesting approaches to Customer Service. And it all comes down to what do you get and what do you expect to get when you buy something? First off:…
Quick to go!
Whilst Bob Quick may have made a balls of it on Wednesday when he arrived at Number 10 with a memo that may have given warning of the imminent terror arrests, at least he has had the decency and principles to take it on the chin and resign. If only some utterly incompetent Ministers would…
Is my poor Broadband the product of Poor Architecture?
I’m not a keen user of Facebook, but I do read it to keep up with the news from some of my friends. Tonight, in Aberaeron, I had difficulty connecting to the site and when I did a trace of the route being taken got the results in the picture. I don’t know what’s wrong,…
If you’re planning great Customer Service you better read this.
Here’s an entertaining email I received from an online betting company this week: (as usual I won’t name them and have tried to hide their name where possible). My thoughts are in Red, my comment is at the end. Important Account Information This has been sent to all customers as it contains important account information….