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Lessons Moans

Give the Swine a Job!

When I ran a national team of sales and operations staff I had close to 300 men and women dotted around the country. They were all doing pretty much the same thing, but each had their own job description and reward structure. They also had all the tools needed to do the job and if […]

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Lessons

A stitch in time or a customer for life?

Crisis this morning! Preparing for a Black Tie dinner engagement, couldn’t find my suit….. wife got the blame for hiding it until she found it. Tried my shirt on – it had “shrunk” again, and the top button came off. My sewing skills are pretty non existent: so as my wife had already left for work it […]

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Business Lessons

Can Michael O’Leary really be that nasty?

When Michael O’Leary the Chief Executuive of Ryanair said that only “slumdwellers” were at risk of contracting swine flu, you have to wonder about his sanity. But in truth his message probably wasn’t a statement about medical matters, it was more another headline grabbing act for which he is so famous. And of course when […]

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Lessons

How she won my Loyalty

I needed to talk to a Solicitor this morning, nothing huge, just a bit of legal jargon that needed to be explained to me. But I didn’t know who to ask. It was a bit specialist so the guy who helped me buy my house would have been no use, and I truly didn’t know […]

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Lessons

Did you see her?

On Britain’s got Talent…. did you see her? You know: the one the crowd took an instant dislike to and the judges had rejected almost as soon as she walked on the stage. OK, she wasn’t the greatest `Looker`, her dress was pretty frumpy and she was probably pigeonholed by most people there as a […]