I’m waiting in a coffee shop whilst my car gets its MOT done. By “waiting” I really mean “having breakfast” and coffee. It’s a nice, clean, recently opened little place with a reasonable breakfast too.
But it doesn’t have many customers, 3 in fact in the hour I’ve been here and I think I know why. The service is lousy.
I finished my food over an hour ago and have been web surfing since then. The dirty dishes are still on the table and no attempt has been made to offer me another cup of coffee. An easy upsell is just about to walk out of the door, thirsty.
Simple things make happy customers, but I guess I won’t be back next year, even if the place survives that long.
Cavalry charges: that’s how it used to be in the good old days! But then came the Tank: dirty, ugly, noisy and of course terribly effective in battle. So the horses moved from the battlefield to other parts of the Army.
Apparently the “Show desktop” in Windows 7 is enabled by clicking on the bottom right hand corner of the screen. It’s been there all the time, just nobody had told me.
Someone told me a great, yet also sad, story recently that is a valuable analogy for business. It concerns a crashing aircraft and how the problem was managed at the time.