If you’re thinking of buying a JCB,think again
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Business
May the Sun go down on their Empire
I was pretty amazed this morning when I saw a headline in the Sun newspaper, They were trying to create a link between the cost of educating forces children at boarding schools and the cost of supporting wounded soldiers from recent wars. The allegations were about “top officers” families and “posh schools”, whilst of course…
Why Teamwork is the most Beautiful Game in town.
There was real footballing beauty in the way that Barçelona beat Manchester United in the Champions League Final last night. But of greater value in my eyes were what Barça stand for, their ethos, values and their beliefs. Because that is what makes them such a powerful team. Some observations: They are owned by their…
3 reasons to not accept the proposals on Paternity leave
The Coalition Government’s proposals for increases to maternity and paternity leave should be resisted. Whilst they are honourable in principle and maybe useful in terms of bonding and developmetn, they are not acceptable for the following reasons: It is immoral to place a cost burden on business owners. This extra leave from work is not…
It’s Over. I’ve got my money back, but at what cost?
I’ve recently posted 2posts about a bit of a run-in I’ve been having with Ladbrokes. They wanted to charge me for not using the credit I had deposited on my account, so after a bit of effort I’m now delighted to report that the money is now back in my possession. When I called them tonight it…
Betting on Customer Service – the ongoing saga!
I’ve had a response from the company that wanted to fine me £2 for not betting often enough (see previous post). I’ve added some comments in Red: Thank you for your e-mail regarding the closure of your Ladbrokes account. We would be happy to assist you in the matter, however we note from your account…
If you’re planning great Customer Service you better read this.
Here’s an entertaining email I received from an online betting company this week: (as usual I won’t name them and have tried to hide their name where possible). My thoughts are in Red, my comment is at the end. Important Account Information This has been sent to all customers as it contains important account information….
Arthritis, Nuts and crap service
Today showed me some extreme examples of Customer Service, one good, one bad and one from the last century. Where to start? The Bad. I have private medical insurance and also have an arthritic hip that needs surgery. I have been trying to get authorisation for the work, and last Friday was asked to get…
What Price is worth paying for Olympic egos?
The BBC report today that the Pakistan Government is saying that the cost of rebuilding as a result of the devastation caused by flooding could be as much as £10 billion. That is the cost for restoring essential services to around 20% of the country and millions of people. The budget for the Olympic Games…
The Sadness of S4C
It has to be sad when any organisation suffers an upheaval that results in the loss of its Chief Executive, but recent months and years at S4C have not shown real success so change was probably inevitable. Sure: the digital age has increased competition, but the Authority seem to be ignoring the fact there are…
What made me so emotional?
I went to the Royal Welsh Agricultual Show in Llanelwedd on Monday, I’d been before many years ago, but had forgotten how good, seriously good, it all is. I’m a city man, definitely not a country man even though like many I enjoy the so-called country sports. But I’m not really into farming/agriculture/livestock etc. And…
Stupid planning or Planning Stupidity
It’s been over a month since I wrote something here and I’ve only missed the trivial events of an election, a coalition and a World Cup to comment about, oh and a defence review, a change of commander in Afghanistan and Wales in NZ. But I’ve only been idle here whilst being busy elsewhere. Image…